At Trendify Junction, we want you to love what you ordered. If something isn’t right, we’re here to help.
1. Exchange Policy
- Eligibility: Exchanges are accepted within 14 days of delivery for most items.
- Condition: Products must be unused, unwashed, and in their original packaging with tags intact.
- Process: To initiate an exchange, please contact our customer support at info@trendifyjunction.com with your order number and reason for exchange.
- Exceptions: Items marked as non-returnable, final sale, or custom/personalized are not eligible for exchange.
2. Return Policy
- Return Window: Returns are accepted within 14 days of delivery.
- Condition: Items must be unused, undamaged, and returned in their original packaging.
- How to Return: Contact us at info@trendifyjunction.com to request a return authorization.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 5–7 business days.
- Refund Method: If approved, refunds will be processed back to the original method of payment.
- Deductions: Shipping charges are non-refundable. In some cases, a restocking fee may apply.
- Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account and then contact your payment provider. If the issue persists, contact us directly.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photos and a description of the issue. We’ll arrange for a replacement or full refund at no additional cost.
5. Contact Us
For any questions or assistance with your return or exchange, please reach out to our support team:
📧 Email: info@trendifyjunction.com
📞 Phone: [Customer Care Number]
📦 Address (for returns): 216 Harmony Apartment, DDA SFS Flats, Pocket – 1, Sector – 4, Dwarka, New Delhi – 110078
Or use the Contact Us form on our website.
Note: Trendify Junction reserves the right to refuse exchanges that do not meet the above criteria.